PRIVACY POLICY

This Privacy Statement applies to www.pavillonstmartin.com owned and operated by Pavillon Saint Martin Senlis. This Privacy Statement describes how we collect and use the information, which may include personal data, you provide on our website: www.pavillonstmartin.com. It also describes the choices available to you regarding our use of your personal data and how you can access and update this data.

Data Collection

The types of personal data that we collect include: Your first name, last name, email address, phone number, and home address;Credit card details (type of card, credit card number, name on card, expiration date, and security code); Guest stay data, including date of arrival and departure, special requests made, observations about your service preferences (including room preferences, facilities, or any other services used); Data you provide regarding your marketing preferences or in the course of participating in surveys, contests, or promotional offers.

You may always choose what personal data (if any) you want to provide to us. However, if you choose not to provide certain details, some of your transactions with us may be impacted.

Data We Collect Automatically

When using our website, we also collect information automatically, some of which may be personal data. This includes data such as language settings, IP address, location, device settings, device OS, log information, time of usage, URL requested, status report, user agent (information about the browser version), operating system, result (viewer or booker), browsing history, user Booking ID, and type of data viewed.

Processing Purposes

We use your personal data for the following purposes:

Reservations: To complete and administer your online reservation.

Customer Service: To provide customer support.

Guest Reviews: To invite you to write a review after your stay.

Marketing Activities: For direct marketing purposes where permitted by law.

Other Communications: Such as responding to requests, reminders about unfinished reservations, or collecting feedback.

Analytics & Improvements: To improve our website and services.

Security & Fraud Prevention: To detect and prevent fraud and illegal activities.

Legal & Compliance: To comply with legal obligations.If we use automated means to process personal data which produces legal effects or significantly affects you, we will implement suitable measures to safeguard your rights and freedoms.

Legal Bases

For purposes A and B, we rely on the performance of a contract.For purposes C–H, we rely on legitimate interests, ensuring a balance between your rights and our interests.Where required by law, we will obtain your consent for direct marketing.If you wish to object to data processing related to purposes C-F and no opt-out mechanism is available, please contact us at pavillonsaintmartin@outlook.com.

Data SharingThird-party service providers: We use providers to process your data strictly on our behalf.

Competent authorities: We disclose personal data when required by law or to prevent criminal acts and fraud.

International Data Transfers

Your data may be transferred to countries outside the EU where data protection laws may differ. We ensure appropriate safeguards are in place to protect your data.

Security

Pavillon Saint Martin Senlis follows reasonable security procedures to prevent unauthorized access and misuse of personal data.

Data Retention

We retain your personal data as long as necessary for our business purposes, compliance with legal obligations, and fraud prevention. If you have questions about data retention, contact us.

Your Choices & Rights

You have the right to:

Request a copy of your personal data.

Request corrections or updates to your data.

Request deletion, blocking, or restriction of processing.

Object to how we use your data.Withdraw consent where applicable.

To exercise these rights, contact us at pavillonsaintmartin@outlook.com

Questions or Complaints

For concerns about data processing, contact us at pavillonsaintmartin@outlook.com or reach out to your local data protection authority.

Changes to This Policy

We may update this Privacy Statement from time to time. Significant changes will be communicated to you in advance.

This privacy policy is effective from February 2025.

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